Introduction

This document references the standard error and bank decline messages consumers may see on the Segpay Pay Page. These messages provide additional information about why a transaction doesn’t process or a generalized reason why the bank might have declined it. All messages are localized, which means the consumer will see them in the same language as on the main payment page.

Pay Page Messages

In the event of a transaction processing issue, the Segpay Pay page will display technical or decline messages.

The following sections in this guide cover all the possible Pay Page messages you may encounter.

Error Messages

Some errors that appear on the Pay Page are related to the business rules configured on your Segpay account. Examples include expired offers for the Single-Use Promo functionality or recurring subscription enrollments.

This table shows the possible Segpay-generated errors:

SEGPAY-GENERATED ERROR MESSAGES:
You already have an active subscription to this site, please contact customer support if you need assistance.
This offer is no longer valid. Please go back to see other available offers or contact the webmaster for assistance.

Other errors that may appear on the Pay Page are bank-related. This table shows the possible bank-related errors:

BANK ERROR MESSAGES:
There has been an error communicating with your bank, please try again later.
There has been an error completing your signup, please try again later.
There has been an error completing your signup, please try a different card type.

Bank Decline Messages

Other errors that may appear on your Pay Page are due to bank declines. These messages usually indicate a problem with the consumer’s bank not allowing the transaction to process. A variety of reasons cause this issue, from insufficient funds to an expired card, for example. The consumer will need to call their bank to resolve the problem or provide an alternative payment method in most cases.

This table shows the possible bank decline messages:

BANK DECLINE MESSAGES:
Your transaction was declined, please contact your bank before trying again.
Your transaction was declined.
Your transaction was declined, please check your available credit and try again.
Your transaction was declined, please ensure the information you entered is correct.
Your transaction was declined, please try a different card or contact your bank to determine why your transaction was declined.
Your transaction was declined, please try a different card.
Visa is not supported by this merchant, please try a different card type.

Form Errors

When consumers enter incorrect information into the Pay Page form, transactions aren’t processed. If any of the data entered is invalid or any fields are left blank, error messages display when the consumer clicks the Complete This Secure Purchase button. The messages display below the form fields in red text (see image):

This table shows all the possible form errors:

PAY PAGE FORM ERRORS:
You must enter a first name.
You must enter a last name.
The credit card number is invalid.
Invalid CVV.
This email address is invalid.
The zip code is invalid.
You must enter both a first and last name.

Cards not Supported

Sometimes consumers may see the message, “We do not accept MasterCard,” or some other card type such as American Express, Discover, etc. This message appears when either the merchant isn’t allowed to take a specific card type or Segpay doesn’t support it. In these cases, consumers will need to use another form of payment.

Currently, Segpay does not support American Express. If a merchant has not paid their VISA or MasterCard registration fee, consumers might see a card-specific message indicating that the merchant can’t take VISA and/or MasterCard.

Incorrect Configurations

Other errors not related to card transactions can also occur. These errors appear when there’s an incorrect configuration in your Merchant Portal. Most of the time, this is related to an incorrect Package configuration. This table shows some of the common error messages:

ERROR:	CAUSE:
Invalid Package ID/Merchant	When the Merchant’s Account is set to any other status except Open. If this happens, contact your account manager or email [email protected] to get this resolved.
Invalid Package ID/URL	When your website status isn’t set to Open. If this happens, contact your account manager or email [email protected] to get this resolved.
Invalid Package ID	When the package doesn’t exist, if the Package Status isn’t set to Approved or the Price Point’s eticketID in the button code URL isn’t configured for that package. If this happens, contact your account manager or email [email protected] to get this resolved.