The Dispute Alerts Report in the Merchant Portal allows you to view your matched consumer disputes, and lets you reverse transactions to avoid getting chargebacks.

Creating a Dispute Alerts Report

Follow these steps to create a report and view dispute records:

 

1. Log into the Merchant Portal: https://mp.segpay.com/

2. On the navigation menu, go to My Consumers > Dispute Alerts Report

3. Select your Merchant Account(s) from the drop-down menu.

4. Select the Status options you want to see.

5. Select the Alert Dates you want to view.

6. Select the Outcome options. (Defaults to ALL)

7. Select any Additional Columns you may want to see.

8. Click the Generate Report button.
    

Saving a Dispute Alerts Report

After generating a Dispute Alerts Report, you’ll have the option to save the report filters for future use. Follow these steps to save your report filters:

 

1. Click the Save icon.

2. Type a name for your report and click Save.

 

Downloading a Dispute Alerts Report

After generating a Dispute Alerts Report, you have the option to download the report in one of three file format types: CSV, Excel, PDF. Follow this steps to download the report to your device:

 

1. Click the Download icon.

2. In the Download window, make your selections for the file:
   Enter a Name for the file.

Select one of the three file types from the drop-down menu.

Select a file type option.

Select any Additional Options for the file.

3. Click the Download button to download the file to your device.

Resolving Alerts

After generating a Dispute Alerts Report, you are able to resolve alerts shown on your report to avoid getting chargebacks. Follow these steps to resolve alerts:

 

1. Generate a Dispute Alerts Report.
2. Select the checkboxes next to alerts showing a pending status.

3. Click the button, Resolve Selected Alerts.

4. In the Resolve Selected Alerts dialog box, choose the following actions:
   ​​​​​​​
            Select a Resolve Action:

• • • Refund & Expire: this works like the manage consumer refund and expire.
    • Refund and Cancel: this works like the manage consumer refund and cancel.
    • Refund Only: this works like the manage consumer refund only.
    • Reject Alert: Do not refund.
      
      Select a Fraud Block option:

• • • Yes: Adds fraud blocks on the consumer’s card, email and deviceID.
    • No: Does not add any fraud blocks for this consumer.
      
      Enter a Comment (optional).

4.  
5. ​​​​​​​Click the Resolve Alerts button.
6. Click the Yes button in the Are You Sure dialog box to Refund or Reject the transactions.

6. A Resolve Selected Alerts pop-up appears indicating the resolution process is complete. Click the Close button.